54 lines
4.9 KiB
PHP
54 lines
4.9 KiB
PHP
<?php
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return [
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'name' => 'Juvenal Diaz',
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'job_title' => 'Site Reliability Developer',
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'contacts' => 'Contacts: +52 449 217 6833, juvenaldiaz522@gmail.com',
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// Nav
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'nav_home' => 'Home',
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'nav_cv' => 'CV',
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'nav_blog' => 'Blog',
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// Index bio
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'bio_intro' => 'I work in infrastructure and reliability, focusing on building systems that are stable, scalable, and easy to operate.',
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'bio_story_1' => 'My interest in technology started with a simple curiosity about how systems behave — especially when they fail. Over time, that curiosity evolved into working with Linux environments, troubleshooting production systems, and improving how services run at scale.',
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'bio_story_2' => "I've spent more than a decade working across cloud platforms and distributed systems. My work has gradually shifted from reactive support to designing and maintaining platforms used by thousands of users, where reliability and clarity matter just as much as performance.",
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'bio_story_3' => 'I tend to approach problems with a strong sense of urgency, but also with a focus on long-term improvement — removing friction, simplifying systems, and preventing issues from recurring.',
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'bio_cta' => 'For a detailed breakdown of my experience, see my',
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'bio_cta_link' => 'CV',
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// CV sections
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'cv_summary_title' => 'Professional Summary',
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'cv_summary' => 'IT Professional with 12+ years of experience, specializing in Linux but also proficient in team management (local and global teams) and user satisfaction. My greatest strength is a sense of urgency which enables me to tackle issues in the most fast and efficient way, always focusing on continuous improvement and service excellence. I also enjoy learning new technologies as required.',
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'cv_employment_title' => 'Employment History / Activities',
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'cv_job1_period' => 'Aug 2024 → Current',
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'cv_job1_title' => 'Site Reliability Developer – Oracle | Spectra',
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'cv_job1_desc' => 'Manage a platform as a service (PaaS) that allows developers to build, run, and operate applications in a cloud environment, this service is used by 20,000+ users from internal development teams, it is based on Kubernetes / Terraform. Daily activities include planned maintenance of the platform, emergency changes, continuous improvement of internal tooling and documentation creation.',
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'cv_job2_period' => 'June 2022 → July 2024',
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'cv_job2_title' => 'Site Reliability Developer – Oracle | Analytics',
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'cv_job2_desc' => 'Attend incidents for Oracle Analytics Cloud reported through Jira for 10,000+ external customers, related to general usage, Linux troubleshooting, SQL query tuning, and services/jobs configuration. Development of internal automation tools using Bash, Python, Ansible, and REST APIs in Bitbucket. SOP update and creation, working in a Scrum/Agile environment leading Continuous Improvement and Automation Epics. Top performer (Low TTM). Part of the onboarding team for new hires. Proposed on-call rotation improvement initiative (vNext).',
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'cv_job3_period' => 'July 2021 → June 2022',
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'cv_job3_title' => 'Linux Support Engineer - Rackspace',
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'cv_job3_desc' => 'Attend incidents reported through phone calls and internal ticketing systems for several clients related to troubleshooting Linux, MySQL, Apache, NGINX, Varnish, PHP, VMware, DoS attacks, Storage, Backups, Firewalls, etc. Top performer (number of cases/tickets solved) of the MX and US team. Part of the onboarding team for new hires.',
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'cv_job4_period' => 'March 2020 → July 2021',
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'cv_job4_title' => 'Linux Support Engineer - Softtek | Electronic Arts',
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'cv_job4_desc' => 'Provide infrastructure support for a PCI-compliant platform that handles 4M+ requests per minute with 30+ microservices using containers and orchestration technologies, using DevOps practices. Alerts creation and tuning.',
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'cv_job5_period' => 'August 2017 → March 2020',
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'cv_job5_title' => 'Cross Functional Manager - Softtek | Electronic Arts',
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'cv_job5_desc' => 'Incident, Problem, Asset Management, and Automation (ITIL-based) process implementation, Continuous Improvement Assessments.',
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'cv_job6_period' => 'September 2015 → August 2017',
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'cv_job6_title' => 'Linux Support Engineer / Tech Lead - Softtek | General Electric',
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'cv_job6_desc' => 'Incident, Change management, and monitoring for internal applications. Promoted to tech lead after one year in support position.',
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'cv_job7_period' => 'February 2013 → August 2015',
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'cv_job7_title' => 'Customer Support Agent – Teleperformance | Comcast',
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'cv_job7_desc' => 'Provided customer support services taking calls from the US Southwest area to troubleshoot cable, phone, and internet services.',
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];
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